Emily Ross is a Junior Evaluation Consultant with Ference & Company. Before joining Ference & Company in 2021, she completed her PhD at Simon Fraser University. Her research focused on evaluating a text messaging program that aimed to support patients after a heart attack by using both qualitative and quantitative methods. In addition to her research experience, she has previously worked on evaluations in healthcare settings and supported a quality improvement initiative in the non-profit sector. Emily also has a Bachelor of Arts and Science with a specialization in health sciences from Quest University Canada.